Barbara’s Upcoming Conference Presentations and Case Studies

• 2010 International Customer Service Association ICSA

  The Power of Service
  September 19 – 22 2010
  Omni CNN Center
  Atlanta, GA

• Barbara Burke & NJNG’s VP of Customer Service, Kathy Kerr
  Presentation on Tuesday, 9.21.10

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• 2010 Chartwell’s EMACS Conference

  High Tech-High Touch 2.0
  October 25-27 2010
  Manchester Grand Hyatt
  San Diego, CA

• Barbara Burke & Zappos call center manager, Maura Sullivan
  

Harris Faulkner of Fox News, interviews Barbara Burke, the author of the The Napkin, The Melon and The Monkey.

Simple Stress Solutions

Ask Dr. Manny Show: Your job, commute, friends and family can all stress you out. Learn easy ways to cope with life’s little and big headaches so you can live a happier life.
In this episode, Dr. Manny interviews Barbara Burke the author of The Napkin, The Melon and The Monkey for ways of managing stress at home and at work.