Latest News
By Barbara Burke, July 30th, 2010Barbara’s Upcoming Conference Presentations and Case Studies
-
2010 International Customer Service Association ICSA
The Power of Service
September 19 – 22 2010
Omni CNN Center
Atlanta, GA -
Barbara Burke & NJNG’s VP of Customer Service, Kathy Kerr
Presentation on Tuesday, 9.21.10 
————————————————————————————————————
-
2010 Chartwell’s EMACS Conference
High Tech-High Touch 2.0
October 25-27 2010
Manchester Grand Hyatt
San Diego, CA -
Barbara Burke & Zappos call center manager, Maura Sullivan




