Barbara Burke: Providing innovative customer care solutions since 1986.

What’s New

The last two public workshops this year — don’t miss it!


Workshop registrations cap at 30. Avoid disappointment — register today

Intentional Coaching Essentials Workshops teach supervisors new coaching skills that creates “customer centric mindset” and improves both front-line engagement and KPI performance.
Register your supervisors for one of two public workshops this Fall. Register 3 supervisors and 4th is FREE.

Download Informational Brochure (PDF)

> Intentional Coaching Essentials Workshop hosted by the City of Minneapolis.
October 22 & 23, 2014

Register and more info…

> Intentional Coaching Essentials Workshop hosted by the City of Austin TX 311 Contact Center.
November 6 & 7, 2014

Register and more info…



The sequel to The Napkin, the Melon & the Monkey is available now!

An inspirational tale about living with uncertainty at work and in life

The Monkey, the Moon & Maybe: How to Embrace Change & Live Fearlessly

– Learn how to be resilient — the key to living a happy life.

– Learn to use mindfulness to reduce stress and improve outcomes.

– Learn to handle your next life-changing event with grace and ease.mmm-bulk-3d

– Learn to struggle less, love more and live a more joyful, satisfying life.

Need to order 15+ books? Get a discount.

Two easy ways to buy the book:

Direct from the publisher — best pricing for quantities of books

Order from:
Kindle version coming soon!

I could use your help in getting the word out by writing a review on Amazon and/or
entering the giveaway promotion on Goodreads (if you are selected, you get a free book!). I’ll be eternally grateful for writing a review in either location.



Goodreads Book Giveaway

The Monkey, the Moon & Maybe by Barbara Burke

The Monkey, the Moon & Maybe

by Barbara Burke

Giveaway ends October 18, 2014.

See the giveaway details at Goodreads.

Enter to win


Barbara partners with her contact center clients to improve customer satisfaction, increase efficiency, and build front-line engagement. She applies her proven culture change process to move the operation beyond efficient transaction handling to focusing on improving the quality of the customer experience.
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Leadership Training

Barbara's popular leadership training program, Intentional Coaching teaches supervisors coaching protocols they need to give customers the best possible service experience. Her hands-on workshops are customized to fit the needs of individual client companies. She also offers public workshops throughout the U.S. several times a year.
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As a thought leader on utilizing the customer service contact center as a strategic asset, Barbara is a popular presenter and keynote speaker at industry conferences. She provides inspiring seminars for corporate events and leadership retreats.
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