Barbara Burke: Providing innovative customer care solutions since 1986.

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The Napkin, The Moon & Maybe

 

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Consulting

Barbara partners with her contact center clients to improve customer satisfaction, increase efficiency, and build front-line engagement. She applies her proven culture change process to move the operation beyond efficient transaction handling to focusing on improving the quality of the customer experience.
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Leadership Training

Barbara's popular leadership training program, Intentional Coaching teaches supervisors coaching protocols they need to give customers the best possible service experience. Her hands-on workshops are customized to fit the needs of individual client companies. She also offers public workshops throughout the U.S. several times a year.
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Speaking

As a thought leader on utilizing the customer service contact center as a strategic asset, Barbara is a popular presenter and keynote speaker at industry conferences. She provides inspiring seminars for corporate events and leadership retreats.
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