Barbara Burke: Providing innovative customer care solutions since 1986.

What’s New

The Monkey, the Moon & Maybe: How to Embrace Change & Live Fearlessly

The Napkin, The Moon & Maybe

Two easy ways to order the book:

Order direct from the publisher 
(Best quantity discount orders of 15 or more books)

Or order both soft cover and e-reader versions from

  * * FREE Leaders Guide will be available in November. Be notified. * *


“The best book about change since the 90s classic business fable, Who Moved My Cheese?”


Barbara partners with her contact center clients to improve customer satisfaction, increase efficiency, and build front-line engagement. She applies her proven culture change process to move the operation beyond efficient transaction handling to focusing on improving the quality of the customer experience.
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Leadership Training

Barbara's popular leadership training program, Intentional Coaching teaches supervisors coaching protocols they need to give customers the best possible service experience. Her hands-on workshops are customized to fit the needs of individual client companies. She also offers public workshops throughout the U.S. several times a year.
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As a thought leader on utilizing the customer service contact center as a strategic asset, Barbara is a popular presenter and keynote speaker at industry conferences. She provides inspiring seminars for corporate events and leadership retreats.
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