Barbara Burke: Providing innovative customer care solutions since 1986.

What’s New

My new book is NOW available to pre-order!

Hailed as the best book about change since the 80′s classic Who Moved My Cheese?

Learn to live with uncertainty at work and in life.
Embrace change and live fearlessly.


Order copies for your team and get a discount!



Registrations cap at 30. Avoid disappointment — register today

Intentional Coaching Essentials Workshops teach supervisors new coaching skills that foster a customer centric mindset and improves both front-line engagement and performance.
Register your supervisors for one of two public workshops this Fall.
Register 3 supervisors and 4th is FREE.

> Intentional Coaching Essentials Workshop hosted by the City of Minneapolis.
October 22 & 23, 2014

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++ NEW Date for Austin Workshop ++

> Intentional Coaching Essentials Workshop hosted by the City of Austin TX 311 Contact Center.
November 6 & 7, 2014

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Barbara partners with her contact center clients to improve customer satisfaction, increase efficiency, and build front-line engagement. She applies her proven culture change process to move the operation beyond efficient transaction handling to focusing on improving the quality of the customer experience.
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Leadership Training

Barbara's popular leadership training program, Intentional Coaching teaches supervisors coaching protocols they need to give customers the best possible service experience. Her hands-on workshops are customized to fit the needs of individual client companies. She also offers public workshops throughout the U.S. several times a year.
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As a thought leader on utilizing the customer service contact center as a strategic asset, Barbara is a popular presenter and keynote speaker at industry conferences. She provides inspiring seminars for corporate events and leadership retreats.
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