Barbara Burke: Providing innovative customer care solutions since 1986.

What’s New

The Monkey, the Moon & Maybe: How to Embrace Change & Live Fearlessly

“The best book about change since the 90s classic, Who Moved My Cheese?

NEW! Kindle e-reader version is available from

The Napkin, The Moon & Maybe

Two easy ways to order the book:

Order direct from the publisher 
(Best quantity discount orders of 15 or more books)

Or order both soft cover and e-reader versions from
Other e-reader platforms are also available.


  * * FREE Leaders Guide will be available late October. Be notified. * *


Barbara partners with her contact center clients to improve customer satisfaction, increase efficiency, and build front-line engagement. She applies her proven culture change process to move the operation beyond efficient transaction handling to focusing on improving the quality of the customer experience.
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Leadership Training

Barbara's popular leadership training program, Intentional Coaching teaches supervisors coaching protocols they need to give customers the best possible service experience. Her hands-on workshops are customized to fit the needs of individual client companies. She also offers public workshops throughout the U.S. several times a year.
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As a thought leader on utilizing the customer service contact center as a strategic asset, Barbara is a popular presenter and keynote speaker at industry conferences. She provides inspiring seminars for corporate events and leadership retreats.
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