Barbara Burke: Providing innovative customer care solutions since 1986.

What’s New

Preview - The Napkin, The Moon & Maybe

Take a peak inside my new book — we’ve added Chapter 2 for your reading pleasure.

You’ll be able to pre-order the book soon — Be notified.
Expect delivery in early September — just in time for Customer Service Week in October.

Read the Prologue & Chapter 1 AND Chapter 2


Interested in making your supervisors rock stars? Register for one of two of my
public workshops this Fall. Team discounts available.

Intentional Coaching Essentials Workshop hosted by the City of Austin TX 311 Contact Center.
September 25 & 26, 2014. This event is filling fast.

Register today! 

Intentional Coaching Essentials Workshop hosted by the City of Minneapolis 311 Contact Center.
October 22 & 23, 2014

Learn more…

Registrations cap at 30. Avoid disappointment — register today!



Barbara partners with her contact center clients to improve customer satisfaction, increase efficiency, and build front-line engagement. She applies her proven culture change process to move the operation beyond efficient transaction handling to focusing on improving the quality of the customer experience.
Learn more »

Leadership Training

Barbara's popular leadership training program, Intentional Coaching teaches supervisors coaching protocols they need to give customers the best possible service experience. Her hands-on workshops are customized to fit the needs of individual client companies. She also offers public workshops throughout the U.S. several times a year.
Learn more »


As a thought leader on utilizing the customer service contact center as a strategic asset, Barbara is a popular presenter and keynote speaker at industry conferences. She provides inspiring seminars for corporate events and leadership retreats.
Learn more »