Principles of Intentional Coaching for Call Center Supervisors:
The common sense alternative to reactive firefighting

Tuesday, February 28, 2012
1 PM EST
$ 199.00 per location.
Unlimited number of attendees at a single location.
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Toxic Talk in the Workplace:
How to stop it. How to prevent it.

Friday, March 16, 2012
I PM EST
$ 179.00 – Register before March 2
$ 199.00 – After March 2
BONUS: FREE Let’s Ban Toxic Talk Facilitator’s Kit
Unlimited number of attendees at a single location.
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Love the topic but the date of a Webinar won’t work for you? No problem!
Schedule a private presentation & discussion.

This year besides offering my public Webinars this year, I offer managers the option to schedule a Webinar on a topic of their choice to be delivered on a date that works best for their team. Last year I had the opportunity to do private webinars for my clients. They were such a hit, I decided to offer the option to any one (you don’t have to be a present or past client). Learn more…

Comments from 2011 webinar attendee evaluations (unedited).

• “Love Barbara’s calm and genuine demeanor – super.”
• “Barbara was very energetic and I felt like she was specifically talking about the call center I work in. She is an excellent speaker and she gave me some great ideas on coaching. I would definitely attend another seminar that she does.”
• “Wow! Thanks for sharing, Barbara. We’re still talking!”
• “I thoroughly enjoyed the webinar. One of the best ones that I have attended.”

Pick your Date. Pick your Webinar topic.

If the date or time of our public Workplace Wisdom Webinar isn’t convenient, consider scheduling a private Webinar on a topic you select scheduled on a date and time that works for you. Learn more….

Got a Hot Topic?

If you have a particular topic you feel would be a good subject for a webinar, let me know. Also, if you are subject matter expert and would like to do a webinar with me on a topic you are passionate about, please be in touch. Contact Form

Most popular Workplace Wisdom Webinar topics in 2011

• Toxic Talk in the Workplace: How to stop it. How to prevent it.
• Principles of Intentional Coaching for Call Center Supervisors: The common sense alternative to reactive firefighting.
• Leadership 2.0: Creating the next generation call center today.
• Stress Management for Customer Service Professionals: How to be happy and successful by simply changing your mind.
• Selling for Nice People: Consultative Service techniques for service professionals who hate to sell.