Working with a Miss Grumpy? Here’s what to do.
What Would Isabel Do?
Practical advice for dealing with cranky customers and crazy co-workers without losing your mind — or your cool.
Isabel’s Answer: Attitudes are contagious. It can be difficult to work with a negative person without falling into negativity yourself.
There are many reasons a person takes a “glass-is-half-empty” view of life. One possibility is low self-esteem. As you may recall, Nikki (aka Miss Grumpy), Olivia’s co-worker in The Napkin, the Melon & the Monkey, was that type person. Once her self-esteem improved, so did Nikki’s view of life. Help your coworker build self-esteem by giving her positive feedback.
By sharing your positive attitude, you’re projecting positive energy. When others feel your energy, they’ll tend to respond in a positive way, allowing you to harmonize at the same frequency. Your positive attitude can make a difference!
A big “thanks!” to Carrie Kelly for composing this response in the spirit of Isabel.
Curious about who Isabel the wise woman is? Hint: she is a character in a customer service fable. Learn more…