What do you do when you’ve done everything?
Sage advice from someone who knows.
What do you say when you’ve done everything within your power to help a customer and they accuse you of not caring about them and try to make you feel guilty?
The fact is, if customers didn’t have problems, neither of us would have a job! So, in a way, each problem a customer presents to you is really a gift. Seeing your customers’ problems as gifts isn’t easy, especially when they are blaming you for their predicament.
When your customer knows you care about them they are much more willing to work with you — even when the final solution isn’t exactly what they had in mind. The best way to show you care is by listening closely and asking questions to ensure that you fully understand their situation. Often all a customer really wants is for some one to listen to their complaint and to be empathetic.
Viewing each customer’s problem as a gift is an opportunity for you to show compassion and to use your skills and experience to resolve their problem. I guarantee that when you do, your customers will be happier – and so will you!
This month’s response was provided by Carrie Kelly our very first Guest Isabel. Thanks Carrie!!!
Learn more about Carrie
Read about her back ground and find out which Aha! from the book, The Napkin, the Melon & the Monkey is the one she lives by.