Toxic Talk in the Workplace.
How to stop it. How to prevent it.

If you have an employee morale problem, you can’t afford to miss this informative Webinar.

Bad mouthing customers and talking trash about co-workers creates a toxic work environment that kills morale and reduces productivity. When front-line morale tanks so does customer satisfaction. Leverage what you learn in this powerful Webinar to create a value-based culture that emphasizes courtesy and respect for all.

 

******************************************************************************
THIS WEBINAR IS NOT BEING OFFERED AT THE PRESENT TIME
> HOWEVER, THERE IS ANOTHER OPTION. YOU CAN HAVE A CUSTOMIZED WEBINAR ON THIS TOPIC DELIVERED AT A TIME THAT WORKS FOR YOU. THIS EVENT IS AN EXPANDED VERSION THAT INCLUDES AN ADDITIONAL 30 MINUTES OF DISCUSSION.
LEARN MORE….

******************************************************************************

Best Audience for this Webinar:

  • Anyone looking for realistic solutions for reducing negativity and toxic talk in their contact center or customer service department.
  • Contact center supervisors who recognize badmouthing customers and harmful gossip as issues and want a step-by-step process for addressing it.
  • Anyone interested in improving employee morale in their contact center.
  • Anyone interested in improving employee engagement in their contact center.

Registration advisory: Space limited.

Since this Webinar sells out frequently, we recommend you register as early as possible.
Don’t be disappointed.

Webinar Attendees Learn:

  • The direct and indirect costs of negative, disrespectful employee behavior.
  • Why rampant toxic talk could be a symptom of a much bigger problem.
  • How to transform a toxic talk problem into a teambuilding opportunity.
  • The role that core values play when addressing co-worker gossip and badmouthing of customers.
  • The devastating impact gossip has on the morale of front-line employees.
  • Why you should institute a zero tolerance for agents’ “blowing off steam” by badmouthing customers.
  • What surveys say about leaders who “look the other way” and don’t address toxic talk.
  • 7 Steps for Addressing Toxic Talk with your employees.
    Including: the best way to broach the subject with employees, how to use a survey to measure the severity of the problem and how to get employee buy-in for change.

Bonus Materials:

  • Let’s Ban Toxic Talk — Facilitator’s Kit includes:
  • Top 10 Tips for dealing with gossipers (handout for your employees)
  • Step-by-Step Guide for implementing your own Ban Toxic Talk Campaign
  • Tips & Talking Points for Facilitators.
  • Toxic Talk Pledge form (ready to copy and distribute)
  • Employee Survey Questions for an on-line survey to determine the severity of the problem.
  • A PDF containing the slides from the Webinar presentation.