Supervisors Learn to Meet the Demands of Their Job More Easily

The Five Foundations for Supervisor Success
Delivered live at your location

“Thank you for sharing your talents with us. Your wisdom, generosity of spirit — all so appreciated. We’re buzzing here today with Aha! moments. Thank you for making a forever impact on us all.”                                                                                                                                                                — U.S. Service Center Director, Chicago IL, 9/19/16

Designed for contact center leaders who possess the requisite skills to perfom their challenging job, but need a chance to step away for a day so they can re-energize, and sharpen their “inner game.” This powerful Workshop provides the perfect opportunity for managers to build a stronger, more engaged leadership team.

A powerful, life-changing workshop your supervisors will never forget.

WORKSHOP Intentional LEADERship.logo.3

Increasingly, companies see mindfulness training as a competitive advantage. Mindfulness enables leaders to be more self-aware so they can focus on the high-value tasks and activities that drive success.

In this workshop, supervisors learn to cultivate the Five Foundations of Highly-effective, Intentional Leaders: Purpose, Values, Mindfulness, Resilience, and Compassion. 

This extraordinary training experience provides your team of supervisors with new tools and a fresh perspective on the important role they play in long-term success. Supervisors leave the experience feeling better equipped to handle the demands of their job more easily — and with less stress . The Intentional Leadership Workshop can be delivered at your location, or as part of an off-site, team building retreat. Either way, your leaders will acquire the skills they need drive and sustain long-term success.


  • How to apply each of the Five Foundations of Intentional Leadership for maximum impact.
  • How to sharpen your “inner game” as a fully realized, mindful leader.
  • Learn the crucial role self-awareness plays in personal and professional success.
  • Learn daily practices to focus energy on achieving measurable results.
  • Understand intrinsic motivators for today’s agent and how to tap into all three.
  • Learn to use mindfulness to create stronger, more resilient teams.
  • Learn to work better together as a unified supervisor team.
  • Convert theory into practice — develop a 12 month implementation plan.

Download Intentional Leadership Wksp_Overview 7-1


  • Workshop is facilitated by Barbara Burke and customized to fit your situation.
  • Cost is $4,500 for up to 12 participants.
    • If you have a fewer than 12 supervisors, consider inviting key stakeholders such as team leaders, QA specialists, trainers, and workforce management staff.
  • Each participant receives an autographed copy of Barbara’s fable about a supervisor in a contact center, The Monkey, the Moon & Maybe: How to Embrace Change & Live Fearlessly.
  • PDFs of the Workshop Participant Guide are sent a week in advance for printing.
  • Transportation costs (R/T Minneapolis) are additional.

Download Intentional Coaching Essentials_Overview_7_1

Barbara Burke

Barbara Burke, Customer Care Expert & Workshop Facilitator


Intentional leaders get measurable results block