Intentional Coaching Spring Boot Camp for Contact Center Supervisors

JUST ANNOUNCED: 2012 Public Workshop in Minneapolis, MN

2 day intensive, hands-on training experience for contact center leaders.
When agents learn to “keep their monkeys” everybody wins.
Designed to equip supervisor teams with the process and protocols necessary to make a smooth transition from reactive firefighting and performance enforcement to utilizing the Intentional Coaching model — a common sense, value-based coaching and mentoring approach that gets measurable results.

When: May 9 & 10, 2012
8:30 to 4:00 both days
Where: Medica Headquarters
401 Carlson Parkway
Minnetonka, MN 55305
Cost: $895 per person.
MWCCA members $825 per person
Team Discount: Register 3 supervisors and the 4th registration is FREE.
Workshop Cost covers: 14 hours of classroom training, Participant Guide, Intentional Coaching Tool Kit and post-wksp progress meeting with graduates.
Early registration advised. Registration capped at 30 attendees.
Learn more..…