Training

Contact Center Staff Development & Training

Training is a process, not a destination. The journey starts with classes that both instruct and inspire.

• Training For Front-line Service Reps & Agents
  Our most popular classes for employees who serve internal and external customers. 

• Supervisor Workshops & Retreats
  Training supervisors to improve employee engagement and prevent agent attrition. Workshops incorporate the empowering philosophy of Barbara’s new book, The Napkin, the Melon & the Monkey: A Customer Service Fable.

• Leadership Training For Supervisors, Team Leaders, Coaches and Quality Assurance Professionals
  Unique classes that produce stronger, more confident leaders. Workshops can be taken as a single class or as a series of classes. Topics vary. Content is customized to meet the unique requirements of your Leadership Team.
• Coach-the-Coach
  The Coach-the-Coach learning sessions are conducted in a classroom setting at your location or via tele-conference or web seminar. Content is geared to equipping coaches to provide constructive feedback to the members of their team.

Create a Class
Don’t see the exact class you are looking for on the list?
We customize existing classes and create new ones all the time.  Contact Barbara »