The Intentional Leadership Academy for Contact Center Leaders

The Intentional Leadership training programs prepare your supervisors to thrive in a demanding, often challenging, contact center environment.

Your supervisors are the link between your contact center’s ability to meet your objectives and the service representatives who do the work to carry out those objectives. With such an important role to fulfill, you want to provide your supervisors with the training and tools they need to perform with excellence.

What makes our training workshops stand apart is our belief that the most important job of a supervisor is to provide proactive, on-the-floor support to their teams. Instead of sitting in their office watching monitors and fielding escalated calls, supervisors learn how coach in real time.  Leaders leave our training classes with a new mindset, skillset, and toolset for achieving breakthrough performance.

Results are guaranteed. Contact centers that utilize the Intentional Coaching system report significant improvements in handle times, first call resolution, customer satisfaction, and employee engagement survey scores.

ON SITE WORKSHOPS DELIVERED ON YOUR SCHEDULE
Training guaranteed to improve performance
Delivered by Barbara Burke, an international expert
in contact center leader development

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INTENTIONAL LEADERSHIP WORKSHOP:
Five Foundations of Supervisor Success

Increasingly, companies see mindfulness training as a competitive advantage. In this workshop, supervisors learn to cultivate the Five Foundations of Highly-effective, Intentional Leaders: Purpose, Values, Mindfulness, Resilience, and Compassion. Results  include increases in employee engagement and performance.
Learn more …..

Download Overview of Intentional Leadership Wksp_7-1

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INTENTIONAL COACHING ESSENTIALS WORKSHOP
Coaching Protocols Deliver Breakthrough Performance

This powerful, highly interactive coaching workshop trains teams of supervisors to learn proven real-time coaching protocols geared to results.  Supervisors who use these personalized coaching strategies see improvement in team performance within a few weeks. Learn more….

Download Overview of Intentional Coaching Essentials Wksp_7-1

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PERSONALIZED ONE-to-One COACHING FOR LEADERS:
Discover your wisdom. Leverage your talent. Increase success.

Juggling multiple priorities in a fast-paced customer service contact center can be challenging — and stressful.  Tap into Barbara’s 30 years of experience empowering contact center leaders to work smarter, not harder.
Get started today. Contact Barbara to schedule your FREE 30-minute meeting to discuss your situation. (Conversations remain confidential.)
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To discuss which of these training solutions is the best choice for you, please contact Barbara today for a free, confidential conversation.

Start planning today: TRAINING WORKSHOP PLANNER