TV Producer, Jeff Todtfeld, reviews The Napkin, The Melon & The Monkey.

What’s Worth Reading

With its parable format and quirky title, this book might get overlooked by HR professionals, but that would be a shame.
In its 140 pages are some practically applied powerful messages.

Read the article…..

REGISTER TODAY!

Join Barbara April 11-14, 2010 in Milwaukee!

This is the premiere utility industry customer service conference.  Utility professionals from all levels, vice president through analyst, will be present to learn and share new ideas.

Join Barbara on Wednesday, April 14 at 8 AM for her presentation,  “The Secret to Customer Satisfaction: Energized, Engaged & Empowered Employees.”

ATTENDEE BONUS!
Every attendee receives a FREE copy of Barbara’s book, The Napkin, The Melon & The Monkey — the story of a customer service representative in a utility call center. Meet up with Barbara in the Exhibit Hall to say “hello” and get your book autographed on Monday, April 12 5:30-7:00 PM or Tuesday April 13 12:15 – 1:30 PM

Don’t miss this Conference! Register TODAY!

The American Gas Association Magazine

Feature Article by Barbara Burke:
The Secret to Customer Satisfaction: Energized, engaged and empowered employees translate into happy customers. Here’s how to fire up your team!

Read the article
“As you craft your plans for the future, let one basic fact be your guide: Customer service is the business of people helping people.”