How To Prevent Toxic Talk In The Workplace

Dissing customers, disrespectful speech, and harmful gossip is a growing concern among supervisors and managers. Learn what you can do to restore courtesy and respect to your contact center.

Toxic talk in the workplace is costly. Malicious gossip, discourteous speech, and dissing customers lowers productivity, destroys employee morale, and contributes to turnover. When front-line morale tanks so does customer satisfaction. Learn proven strategies for preventing costly toxic talk by creating a “No Dissing Zone” in your contact center.

This webinar took place on Wednesday, 3-15-16 and will be available for purchase soon.  Sign up to be notified.  <Contact>

The best audience for this Webinar:
Anyone looking for realistic solutions for reducing negativity and toxic talk within their contact center or customer service department.
Contact center leaders who recognize badmouthing customers and harmful gossip as issues and want a step-by-step process for addressing it.
Anyone interested in improving employee morale in their contact center.
Anyone interested in improving employee engagement in their contact center.

This webinar took place on Wednesday, 3-15-16 and will be available for purchase soon.
Sign up to be notified. 
<Contact>

Learning outcomes:
The direct and indirect costs of negative, disrespectful employee behavior.
Why rampant toxic talk could be a symptom of a much bigger problem.
How to transform a toxic talk problem into a team building opportunity.
The role that core values play in preventing negative speech.
The devastating impact gossip has on the morale of front-line employees.
Why “blowing off steam” by badmouthing customers is never okay.
What surveys say about leaders who “look the other way” and don’t address toxic talk.
7 Steps for Addressing Toxic Talk with your employees.

FREE Bonus Materials

Ban Toxic Talk Leader Packet includes:
Top 10 Tips for dealing with gossipers (handout for your employees). Step-by-Step Guide for implementing your own Ban Toxic Talk Campaign. Tips & Talking Points for Meeting Leaders. Toxic Talk Pledge form (ready to copy and distribute). Employee Survey Questions for an on-line survey to determine the severity of the problem. PDF of the PowerPoint slides.

This webinar took place on Wednesday, 3-15-16 and will be available for purchase soon.
Sign up to be notified. 
<Contact>