Kudos from Barbara's Clients

“I must admit I was one of the skeptics. OPPD had hired consultants and trainers before but with limited success. Barbara came and did her interviews and I thought, "Why are you wasting my time? Nothing is going to change with your training." I could not have been more wrong. Barbara quickly developed a rapport with the front-line people in our call center. Barbara gained their confidence and was able to communicate their needs to management.
Barbara introduced the "OFFER" program to our call reps in response to their needs and management's desire to increase call center sales. The "OFFER" program was a complete success. The call center went from selling from 4 to 8 units per week to about 50 units per week and in one five week campaign sold over 850. Barbara was worth every penny we paid her and then some.”

Elliott Spilker, Manager - Program Management
Omaha Public Power District
JD Power Award for Customer Service

 

 

“Barbara brought us a program that has been very useful to us. Moving our folks from being order takers to consultative solutions providers would have been a daunting task without this program. She kept us on track to successful change.”

Warren Kline
General Manager of Customer Service & Metering
Idaho Power

 

“Barbara’s program literally transformed our call center. The representatives started out being opposed to the idea of offering products and services, or calling themselves a “call center”. By the end of the project, the representatives were competent consultative service people and comfortable in their new role. Going in, what we expected was to increase revenue and penetration rates. What we didn’t expect was the bonus of a dramatic boost in enthusiasm and commitment to offering solutions. Now, our entire team is involved in setting goals and running product promotions.”

Dave Jakubiec, Manager of Customer Service
Connexus

 

Clients: Client List | Testimonials