About Barbara

Barbara Burke is an internationally known consultant, speaker and author who specializes in the "people side" of customer service management.

At the core of her philosophy is the belief that exceptional customer service can only be achieved if the employees providing the service feel valued and engaged. In the last twenty years, thousands of customer service representatives, supervisors and team leaders have participated in her innovative training programs.

As a thought leader on utilizing the customer service contact center as a powerful strategic asset, Barbara is a popular presenter and key note speaker at industry conferences. Her articles appear in both print and on line publications. Her new book, The Napkin, the Melon & the Monkey: A Customer Service Fable was recently published by Front Wheel Learning.

Barbara provides management consulting, staff development programs, and productivity assessments for contact centers and customer service departments in a variety of industries. Some of her clients include: Honeywell, Time-Warner, Microsoft, Estee Lauder, Proctor & Gamble, State of Minnesota, Progress Energy,  Alltel Systems, and Idaho Power.