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Sometimes it’s nice to know you aren’t the only one who has to deal with employees who can’t seem to show up to work on time or having too few agents to handle growing call volumes. Monday Aha! Practical Workplace Wisdom for Customer Service Leaders offers you practical advice guaranteed to make your life easier and put the joy back into leading others. Monday Aha!s arrive in your inbox every other Monday.

Inspiration & information designed especially for busy contact center leaders

Every two weeks Barbara Burke, the author of The Napkin, The Melon & The Monkey highlights one of the 22 Aha!s within the book and relates it to real life situations customer service leaders face every day. Topics range from how supervisors can boost productivity when forced “to do more with less,” to dealing with employees who are pilfering lunches from the office frig.

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Practical Workplace Wisdom for Customer Service Leaders