Barbara Burke
Customer care expert > author > speaker
  • Services
    • About Barbara
    • Guiding Principles
    • Consulting & Training Specialties
    • Clients & Customers
  • Speaking
    • Seminars that Motivate, Inspire & Empower Customer Service Professionals
    • Most Popular Seminar Topics
    • Speaking Request
    • 2013 Public Events – Workshops & Conferences
  • Webinars
    • Webinar Option: Pick Your Topic. Pick Your Date.
    • Smart Strategies for Preventing Escalated Calls.
      Increase customer satisfaction & reduce operating costs.
    • Toxic Talk in the Workplace:
      How to stop it. How to prevent it.
    • Principles of Intentional Coaching™ for Contact Center Supervisors: The common sense alternative to reactive firefighting.
  • Leadership Training
    • Intentional Coaching™ Boot Camp Workshop & Tour of
      Zappos World Class Contact Center
      October 28 – 30, 2013
    • On-site Intentional Coaching Training for Customer Service Supervisors
  • Success Stories
  • the NAPKIN the MELON & the MONKEY
    • Synopsis
    • Listen to Chapter One
    • Look inside the book
    • Foreign Editions
    • Interview with the author, Barbara Burke, in which she shares why she wrote the book and what’s next.
    • Buy The Book
  • Blogs
    • Monday Aha!s
      Advice for Leaders
    • What Would Isabel Do?
      Advice for Agents
  • Buy
    • Buy The Book
  • Contact
Aha! 17# Our stories connect us with each other.

  • Motivational
    Seminars

    • Most Popular Seminar Topics
    Interview with author, Barbara Burke in which she shares why she wrote The Napkin, the Melon & the Monkey and what's next.
  • Leadership Training
    Workshops


    • Intentional Coaching™ Boot Camp Workshop
      Las Vegas, Nevada

      • • October 28 – 30, 2013
  • Client Success
    Stories

    happy-team photo
    Powerful Culture Change Initiatives
    The Multi-Track Approach Transforms Customer Service Organizations
  • Latest Monday Aha!s
    Advice for Leaders

    • Get ahead of the rumors by providing the facts
    • The err is human. To admit it is divine.
    • Whac-a-Mole Wisdom
    • Subscribe to Barbara's Blogs
© 2013, Barbara Burke & Associates, Inc. All Rights Reserved.