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Barbara Burke
Customer care expert > author > speaker
  • Services
    • About Barbara
    • Guiding Principles
    • Specialties
    • Clients & Customers
  • Speaking
    • Seminars that Motivate, Inspire & Empower Customer Service Professionals
    • Speaking Topic Sampler
    • Speaking Request
    • 2012 Public Events
  • Webinars
    • Principles of Intentional Coaching™ for Contact Center Supervisors: The common sense alternative to reactive firefighting.
    • Toxic Talk in the Workplace:
      How to stop it. How to prevent it.
    • Webinar Option: Pick Your Topic. Pick Your Date.
  • Workshops
    • Supervisor Workshop
      Intentional Coaching Boot Camp
      May 9 & 10, Minneapolis
    • On-site Intentional Coaching Training for Customer Service Supervisors
  • Workplace Wisdom Break
    • Workplace Wisdom Break Tool Kit: Features
    • Top 12 Ways Supervisors use Workplace Wisdom Breaks to make a difference
    • Take a peek at what’s inside
    • Free Sample
  • the NAPKIN the MELON & the MONKEY
    • Synopsis
    • Listen to Chapter One
    • Look inside the book
    • Foreign Editions
    • Buy the Book
  • Blog
    • Monday Aha!s
    • What Would Isabel Do?
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Aha! 17# Our stories connect us with each other.

  • New! Workplace
    Wisdom Breaks

    Wisdom Breaks
    • Workplace Wisdom Break: Features
    • Top 12 ways Supervisors use Wisdom Breaks
    • See What's Inside
  • Buy the Book
    New Edition

    • Amazon | Kindle
    • Barnes & Noble | Nook
    • Quantity Discounts
  • What Would Isabel Do?
    Advice for Agents

    WWID
    • WWID Blog
    • Who is Isabel?
    • Meet Guest Isabel: Carrie Kelly
  • Monday Aha!s
    Advice for Leaders

    • 5 Excellent Reasons to Ditch AHT According to Survey
    • It’s time to put this sacred cow out to pasture
    • What’s on your agent’s scorecard? AHT is so last Century!
© 2012, Barbara Burke & Associates, Inc. All Rights Reserved.