Magazine Interviews
HR Professional Review
Customer Service Newsletter
CSN Selects The Napkin, The Melon & The Monkey the year’s best customer service book
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The American Gas Association Magazine
The Secret to Customer Satisfaction: Energized, engaged and empowered employees translate into happy customers. Here’s how to fire up your team!
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Contact Center Pipeline
Contact Center Pipleline: Q & A with Author Barbara Burke
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Skill Sharpener
SkillSharpener offers group discussions, team building exercises using The Napkin, The Melon & The Monkey.
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The Customer Communicator
The Customer Communicator Book Review: “Unplug” to Gain More Control Over workplace Stress.
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