Blogger Book Reviews
Trisha Torrey, About.com
It is a business book, written by a consultant who works in the customer service industry. You’d think it would require quite a leap to make it apply to patient empowerment, wouldn’t you? Read Review »
Blog Critics, Helen Gallagher
Hay House books are known for their insightful message and interesting presentation. The Napkin, The Melon and The Monkey is no exception. It contains straightforward advice told through a parable, in which a young office worker, Olivia, struggles with her job as a customer service representative… Read Review »
An Island Life
As unanswered emails, days-old voicemails, and scribbled sticky notes pile up, so has the weight of life’s stresses on the shoulders of America’s workforce. Nearly half of all workers say they feel stressed according to the Families and Work Institute… Read Review »
Frugal Plus
The secret to sanity when the pressure builds is being able to stop long enough to have a SODA – Stop, Observe, Decide and Act – Burke’s simple four-step method for tackling stressful, emotionally-charged situations… Read Review »
The EI Mommy
The title of this book, “The Napkin, The Melon and The Monkey”, was what initially drew me to the book review. What in the world would be inside a book with that title? I was soon to discover exactly what was inside this book… Read Review »
Customer Service Point
I was grabbed by the compelling story of Olivia, a customer service rep so stressed out that everyone in her direct surroundings was suffering the fall-out. Husband and kids, co-workers, and yes… the customers. Everyone could be blasted instantly by Olivia, when she was ready to blow up… Read Review »
A Storied Career
I enjoy “collecting” business novels — works of fiction that teach business lessons through storytelling — and am usually so excited to come across one that I tend to spread the word before I’ve finished reading them… Read Review »
Monkey’s Momma
I had the pleasure of reviewing this awesome little nugget called The Napkin, The Melon & The Monkey by Barbara Burke. This book should be on the nightstand of anyone who deals with the public (and really, who doesn’t)… Read Review »
Living My MoMoment
Unlike many business books, this is a fiction novel that has great ideas on how to have a more positive outlook on life. I feel like everyone should try and find a way to decrease their own stress levels and focus more attention on themselves… Read Review »
Service Untitled
I recently read a charming, modern day parable geared to help employees handle the stress of the chaotic customer service challenges. The book works on suggestions to eliminate stress and help the employee build a framework for an improved attitude… Read Review »
Work At Home Woman
This book is about making small conscious decisions in your life that will in return help you to achieve happiness and success. Let’s get the discussion rolling… Read Review »
Cheryl’s Book Nook
liked this book. I have been in the business of customer service since I started working my first official job when I was sixteen. All in different forms of customer service from …retail to phone… Read Review »
