Speaking Topics
Keynotes, Seminars and Workshops that
Make a Difference
There Is No Such Thing as a Difficult Situation
How to be happy and successful by simply changing your mind
Your ability to manage your emotions makes a difference in your job performance, the quality of your relationships and your overall happiness. Every day we are faced with situations that generate intense emotions — some of which get us in trouble. While we have no 
control over many of the events in our life (or the behavior of other people), we do have the power to choose our reaction. This engaging and insightful presentation based on Barbara’s popular fable, The Napkin, the Melon & the Monkey, offers practical, easy-to-use strategies for turning adversity to your advantage. Learning to use “SODA” (Stop. Observe “what is”. Decide. Act.), the four-step formula for handling challenging situations, will enhance your relationships with customers, co-workers, family and friends, reduce anxiety and stress, and create a greater sense of self-mastery.
> Presentation Formats: Keynote or Keynote Seminar
> Best Audience: Anyone who experiences job-related stress.
How to Energize, Empower & Engage Your Team to Drive Performance and Customer Satisfaction
A Workshop for Passionate Leaders Who Want to Make a Difference
Every day your people are faced with unprecedented challenges – rising customer expectations, increased pressure to perform, cut backs, set backs, communication breakdowns and unrelenting change. How can you help your employees thrive — not just survive these trying times? The answer is to become an even stronger, more compassionate leader who is a master coach and mentor. When employees know that their manager or supervisor 
values their contribution and cares about them they are more confident, engaged and effective. Better employee engagement pays off in lower personnel expense, enhanced individual and team performance and high rates of customer satisfaction. This powerful and inspiring program based on Barbara’s popular book, The Napkin, the Melon & the Monkey, will help you build high-performing teams, create a positive, inclusive work environment so you can meet or exceed individual, team, and organizational goals.
> Formats: Interactive Workshop or Keynote Seminar
> Best Audience: Managers, Supervisors, Team Leaders, Trainers, Quality Assurance professionals responsible for customer satisfaction, call center performance, customer experience, staff development, employee retention.
The Secret to Customer Satisfaction: Energized, Empowered and Engaged Employees
Lessons learned from top companies who amaze and delight their customers every time
What do stellar service providers like Zappos, Southwest Airlines, and Land’s End have in common? A fanatical commitment to creating an exceptional customer experience and engaged employees who are empowered to resolve customer issues. It’s no coincidence that companies
who have a high percentage of engaged employees also have high rates of customer satisfaction. The secret to delivering top-box customer care are supervisors who know how to create a work culture in which employees are recognized and rewarded for their contributions. Learn what you can do to create a culture in which your customer-facing employees feel honored, valued and committed to top-box customer care.
> Presentation Format: Keynotes
> Best Audience: Executives, Directors, Managers, Supervisors responsible for customer satisfaction, customer experience, employee engagement, talent management.
Spreading Your Wings is the Only Way to Fly!
How to be happy and successful by simply changing your mind
Recent studies show that being truly happy has very little to do with external conditions but is the result of responding to life’s challenges in healthy ways. Many people play the “I’ll be happy when….” game only to realize too late that a life spent wishing things were different
is no life at all. The truth is that happiness is an inside job. It’s about shedding old belief systems, fear of the unknown and self-limiting behaviors. When we change how we view situations in our lives unseen opportunities come to light. Based on Barbara’s popular book, The Napkin, the Melon & the Monkey, this unique program is designed to help people let go of unnecessary struggle and live a more conscious life in which anything is possible.
> Presentation Formats: Keynote or Keynote Seminar
> Best Audience: Anyone who experiences job-related stress.
