Making a Difference Starts With YOU!

Incredibly easy, no-cost techniques for busy leaders guaranteed to boost employee performance, front-line engagement & customer satisfaction

The secret to being a great leader is knowing how to tap into your employees’ deep desire to make a difference every day. What sets passionate, engaged employees apart from the rest is their belief that every time they touch a customer they make a difference. This engaging and insightful presentation based on Barbara’s popular customer service fable, The Napkin, The Melon & The Monkey, illustrates hidden opportunities in every day interactions that have a lasting impact on employee attitudes and behavior. Using a series of interactive experiences, Barbara helps leaders discover for themselves the magic of acknowledgment.

(Photo courtesy of Lands’ End.)
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Participants in this fun, hands-on seminar:
● Experience a video story that depicts a powerful sequence of life-changing events that starts with a single act of acknowledgment.
● Gather around a “camp fire” to share stories about the people who made a significant difference in their lives.
● Master the art of “SODA,” a deceptively simple 4-step process for building trust and connecting with even the most resistant employee

By the end of this unforgettable session, leaders have simple, no-cost tools guaranteed to increase employee engagement and boost performance during even the most challenging time of year.

This presentation is a perfect choice for events that need to educate and motivate:
Leadership team summit, kick-off event for your contact center’s busy season, quarterly division or all-employee meeting, customer service reward and recognition event, Customer Service Appreciation Week Celebration and off-site team-building retreat.

Make your event Extra Special:
Include a book signing session with Barbara in your plans.

Resources:
> Lands’ End Presentation
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