Midwest Contact Center Association
2012 Kick-Off Meeting & Seminar
February 28, 2012  Minnetonka, Minnesota

Seminar Presentation: Call Center Leadership 2.0:Create the Next Generation Call Center Today
What every contact center leader needs to do today to prepare for the new service paradigm.

Meeting Location: Medica Headquarters
401 Carlson Parkway, Minnetonka, MN 55305
Registration information http://www.mwcca.org/
Open to non-members after initial member registration.

Contact Center Association 2012 Conference & Expo
April 23 – 26, 2012
Orlando, Florida

Presentation: Creating a Winning Service Culture Using a Multi-Track Approach: A Case Study
Co-presenter: Tracy Mitchell, Customer Service Manager, New Jersey Natural Gas
Presentation scheduled for: Tuesday, April 24 10:45 am – 11:45 am
Hotel: Renaissance Orlando at SeaWorld
Conference Registration, Schedule, etc.

Intentional Coaching Spring Boot Camp for Contact Center Supervisors

JUST ANNOUNCED: 2012 Public Workshop in Minneapolis, MN

2 day intensive, hands-on training experience for contact center leaders.
When agents learn to “keep their monkeys” everybody wins.
Designed to equip supervisor teams with the process and protocols necessary to make a smooth transition from reactive firefighting and performance enforcement to utilizing the Intentional Coaching model — a common sense, value-based coaching and mentoring approach that gets measurable results.

When: May 9 & 10, 2012
8:30 to 4:00 both days
Where: Medica Headquarters
401 Carlson Parkway
Minnetonka, MN 55305
Cost: $895 per person.
MWCCA members $825 per person
Team Discount: Register 3 supervisors and the 4th registration is FREE.
Workshop Cost covers: 14 hours of classroom training, Participant Guide, Intentional Coaching Tool Kit and post-wksp progress meeting with graduates.
Early registration advised. Registration capped at 30 attendees.
Learn more..…